Frequently Asked Questions
PUTTING YOUR CAT FIRST
Throughout any aspect of grooming, the tolerance level of the cat varies and we make every effort to minimise distress. While it’s possible to groom most cats, we can only do as much as the cat allows. Cats in a badly matted condition and cats with nervous dispositions have the hardest time during the grooming process and we will stop should we see the cats disposition deteriorate. If your cat gets too stressed or is unusually aggressive we will always recommend sending it to a professional vet, where it can be sedated before grooming. Anita can then groom your cat whilst sedated. We will never put money first EVER. A muzzle WILL NEVER be used on any cat.
- Don’t believe what you hear! Your cat may hiss, growl and howl out in protest during the grooming process especially cats that do not like to be touched or handled. It is very important that you know we are not hurting your cat!! What is happening here is a battle of wills and the beginning of a battle to establish hierarchy. Your cat will be trying all it can to attempt to frighten the groomer so that they stop and the cat then controls the entire situation. You may hear his or her attempts and become understandably anxious which is why I have added this paragraph. Cats are stubborn and 9 times out of 10 they will try all they can not to be groomed which is why most owners give up at the first sign of resistance and then call us in. We won’t give in and we will get the job done but please understand that your cat will never ever be put in any painful situation. There is a difference between a complaining cat and a stressed out cat.
Please be assured that if any cat starts showing signs of stress we stop immediately.
This is Star who gave her owners hell when they tried grooming her!!
ABOUT YOUR GROOMER
Anita Kelsey is a professionally qualified cat behaviourist and also runs a cat care company in Notting Hill. She is a regular featured writer for the Canine and Feline Behaviour Association’s web site and magazine. She has been a mobile cat groomer for 5 years now and has a loyal client base in and around London. Anita is happy to check your grooming tools and give grooming advice on her visits which makes for a very rewarding and unique experience from someone who lives and breaths cats! She is also happy to give BASIC behaviour advice should you be having a problem. Anita prides herself on compassionate low stress cat grooming and is known for her gentle approach.
OUR CAT GROOMING CANCELLATION POLICY
We have a very strict cancellation policy.
No groom can be confirmed without full payment made via bank transfer
Cancellations are asked to be made at least 48 hours in advance
Cancellations that do not meet the above policy or made the day of your appointment will be charged 50% of your expected grooming bill (extenuating circumstance may apply)
Cancellations not made, i.e. I arrive to your home and you have forgotten, you will be charged 100% of your expected grooming bill (extenuating circumstance may apply)
We encourage clients to assist with the holding of their cat during any difficult shaving periods. This method has proved to be invaluable and helps calm the cat down. All clients, so far, have commented that they found, being able to become involved in the grooming process, very very rewarding and a special experience. This is not obligatory.
CAT GROOMING EQUIPMENT
As a professional mobile cat grooming service we bring all equipment, including towels, but we will need the use of a bath should you require a wet bath. If this is not possible then a dry bath will be administered. Your home will be left as we find it but with a very clean and happy kitty. All cat Shampoo’s and conditioners/wipes are by John Paul and are of the highest standard and tested on humans first, not animals! All towels are provided.
HOW LONG WILL IT TAKE TO GROOM MY CAT?
Unlike many parlours, we don’t work to a timer. Our full grooming process can take anything up to 2.5 hours for a normal groom. We work within each individual cat’s tolerance levels and take time out to give as much TLC during the process as is needed. We generally take regular 5 minute breaks for your cat and may call you into the room at individual stages for you to give a few cuddles and re-assurance. Sometimes it takes longer due to your cats tolerance levels or the state of the coat.
We use a professional hand held animal hairdryer. Most cats can tolerate the drying process but if a cat is very anxious about the dryer then we will make the decision to leave your cat to dry naturally. It’s quite rare that this happens but we try to listen to the cat and do what’s best for them.
GROOMING UNDER SEDATION
A small percentage of cats are too aggressive to be handled and may need sedation if they require shaving of a badly matted coat. I am now able to offer a cat groom under sedation service within Addisons Vets in Holland Park. Your cat would either be picked up by myself or you would deliver your cat to the vets where Dr Carmichael would sedate the cat and one of his nurses monitor him/her whilst I complete the groom. If you would like to know more about this service please contact email@example.com
Please look at the CAT ADVICE PAGE for handy cat tips